All returns require a return authorization (RA) number issued by our Return Coordinator (contact).
A claim for the RA# must be made within 15 days from receipt of goods.
A 15% restocking charge will apply to all returns and refused goods. All returns must have transportation charges pre-paid. In order to be credited a copy of the invoice and packing slip must be enclosed.
No returns will be accepted without a valid RA number.
Merchandise must be in original packaging.
Under no circumstances will merchandise be accepted 30 days after the date of the invoice.
Absolutely no returns on used, soiled, damaged, worn or washed merchandise.
Claims for receipt of defective merchandise must be reported within 30 days of invoicing and will be inspected for misuse and handled as per our guarantee policy.
No claim will be allowed after 30 days. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged, or altered in any way. No merchandise can be accepted for exchange after 30 days of invoicing.